Patient Care Coordinator

Oklahoma City Indian Clinic (OKCIC) is a non profit corporation that provides culturally sensitive health care to the American Indian population.
OKCIC services not only include basic medical care, but also dental, optometry, behavioral health services, fitness, nutrition and other family programs.
Our mission is to provide excellent healthcare to American Indians.
We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism.
We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care.
Oklahoma City Indian Clinic is hiring an Patient Care Coordinator in our Dental Department.
This position is responsible for maintaining an accurate and current database in the patient registration within EHR/RPMS and Dentrix.
The Patient Care Coordinator will perform dental receptionist duties including management of appointments and telephone calls.
Job duties include, but are not limited to: Performs dental receptionist duties, including answering, transferring and referring phone calls; makes appointments for providers and adjusts/cancels patients at provider’s request; greeting and routing patients and visitors; inform providers when their patients have arrived Organizes routine daily work (charts are prepared the day before if needed).
Health history and treatment plans are recorded for charts; efficient navigation of the Electronic Dental Record (EDR) software and RPMS/GUI, or any other necessary software.
Greet patients as they present to the registration area; obtain registration information, including demographics and third party coverage information.
Explain billing and payment processes to patient and family members.
Assist patients with completion of new and annual renewal forms required to access services.
Explain each document and obtain signatures.
Forms include Service Agreement; Consent to Treat Minor Child; Notice of Privacy Practices; Assignment of Benefits; Advance Directive; Broken Appointment Policy; and Medicare Secondary Payer (MSP) forms.
Distribute current Notice of Privacy Practices and Patient Information brochures regarding Patient’s Rights and Responsibilities, Advance Directive, Patient’s Grievance Procedures, etc.
Verify Medicaid eligibility via online Oklahoma Health Care Authority (OHCA) eligibility verification system on the date of service, using the patient’s Social Security and/or Medicaid information; update Medicaid status in RPMS/GUI system including termination date.
Verify Medicare and private insurance eligibility through designated website resources to determine if insurance is active or terminated.
Screen patients for Health Insurance Marketplace eligibility and refer eligible individuals/families to a Benefits Coordinator for further assistance.
Determine eligibility for Oklahoma Medicaid programs (SoonerCare, SoonerPlan, Insure Oklahoma, etc.
) and assist with the application process.
Submit SoonerCare applications online in a timely manner and conduct ongoing follow-up.
Provides direction for patients; explains clinic policies; facilitates patient flow; acts as liaison for patient conflict resolution.
Ensure that on patient arrival, they are given the correct paperwork (health history) to begin filling out while in the waiting area.
Scan administrative document types into the patient record using the VistA Imaging Capture client according to quality assurance standards.
Documents include registration forms, insurance cards, Medicare cards, driver’s licenses, CDIB cards, tribal membership cards, eligibility documents, birth certificates, death certificates, and pertinent court documents such as guardianship, divorce decrees, marriage licenses, etc.
Provides clerical and administrative support services, including typing drafts, memoranda, letters, reports, time schedules, committee minutes, travel forms, training forms, patient referral forms, manual policies and procedures, and dental standards Posts upcoming events, including meetings and in-service for dental staff.
Trains new employees in use of the appointment system, forms and general clerical duties related to the Dental Department.
Oklahoma City Indian Clinic is a non-profit organization and not federal employment.
Indian preference hiring laws apply.
OKCIC is a 501(c)(3) non-profit corporation and EEO/AA employer.
Oklahoma City Indian Clinic is committed to providing equal employment opportunities for all individuals.
Employment practices shall adhere to all applicable laws prohibiting discrimination based on age, genetics, race, color, gender, national origin, marital status, physical or mental disability, veteran status, citizenship status, religion, sexual orientation, gender identity or expression, transgender status, or any other characteristic protected by federal, state, or local laws.
For Indian Preference to apply, you must complete the full application and submit a copy of your CDIB card.
Must align with OKCIC vision, mission and core values High School Diploma or GED 1+ year in an dental office or clinical setting required Must have experience with scheduling appointments Computer experience required, Dentrix preferred? Strong customer service skills Must be an excellent multi-tasker