Customer Service Representative

To deliver exceptional customer service to reflect Alltech company Mission, Vision, and Core Values.
As a customer service representative, you will be the first interaction Alltech has with the customer.
It is important that we first listen to the customer’s needs, and then respond back with clear and concise information.
Although, as a CSR you may not be familiar with HVAC, it is important that you annotate thoroughly.
Alltech’s mission is to provide efficient and reliable service, that brings relief to the customer, and exceeds their expectations in terms of service quality.
As a customer service representative, you’ll be providing options for service appointments and meet performance metrics required by the company.
It is important to be confident, and to also make the client confident that Alltech will resolve any concerns.
This position requires that an Employee is capable of handling rapid inbound calls, scheduling, and outbound calls.
Respond to incoming customer calls with curtesy, offering appointment windows and requested lead times.
Engage in outbound calling to secure the appropriate number of scheduled calls and club memberships required for a successful service operation.
Follows Customer Care “Call Script” for quality and efficient responses to customers.
Maintain required daily call counts to meet daily, weekly and monthly quotas.
Maintain complete, accurate and updated information in the customer database.
Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
Cross train with the Dispatcher to effectively take on the roles in the absence of the Dispatcher.
Including scheduling service calls, happy calls, assigns the technicians calls from the que and debrief technicians with accurate customer information.
Preform administrative duties to assist with the overall efficiency of the operation.
Aid other members of the Customer Care team to achieve department and company goals.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Participate in all company sponsored training classes.
Always maintain a courteous demeanor with customers and associates.
Always maintain a professional image by wearing company approved apparel.
Abide by all standards of performance and ethics.
Follow all safety policies and procedures.
Perform other duties as assigned.
Job Type: Full-time Pay: $13.
00 - $15.
00 per hour Expected hours: 40 per week Benefits: * Health insurance * Paid time off Shift: * 8 hour shift * Day shift * Evening shift * Morning shift Work setting: * Call center * In-person * Office Work Location: In person