Our Physical Therapy Business Solutions Company is seeking a dynamic team player for a Virtual Front Desk (VFD) position working remotely from home.
Our company works with Outpatient Physical Therapy clinics all over the country handling their front desk needs virtually.
Front desk, and Insurance KNOWLEDGE AND EXPERIENCE REQUIRED! MUST have an outgoing personality mixed with professionalism and organization.
The VFD is the first point of contact for patients and staff.
The position is responsible for virtually greeting patients, checking patients in, digital intake and ID capture, answering the phones, scheduling appointments, completing administrative processing and reports,explanation of insurance benefits, collecting patient balances, and recordkeeping.
We are seeking an individual who is personable and naturally friendly, bright and inquisitive and an excellent communicator.
The ability to support patients/staff, answer their questions, and lead them in directions to solve questions they may have, is essential.
****ESSENTIAL FOR THIS POSITION****
The Front Desk Coordinator will be able to:
Answer questions regarding the practice
Virtually Meet and greet patients and potential patients
Demonstrate excellent customer service while multitasking.
Efficiently and accurately obtain verification of benefits and authorizations for multiple clinics
Have a well lit professional office setting
High Speed Internet
Have a quiet work environment
*****QUALIFICATIONS*****
Proficient computer and typing skills and software knowledge
Must have worked in a patient facing medical office environment for a minimum of 2 years
Must maintain a calm, professional demeanor in difficult situations
Must be a pro collaborator, facilitator, and communicator
Must have exceptional written and verbal communication skills
Demonstrated excellent customer service skills with formal training
Will embrace inbound and outbound calling.
Able to work independently and take initiative
Must be able to organize time
Requires the ability to multi-task and work in several EMR systems simultaneously
Must deal with patients in a caring and respectful, warm and empathetic manner.
Outpatient rehab office experience preferred
Job Type: Full-time Salary: $15.
00 - $17.
00 per hour
Benefits:
Simple 401(k) matching
Dental, Vision and Health insurance
Paid time off
Schedule: Monday to Friday
Experience:
Medical Front Desk: 2 years (Required)
Insurance Eligibility: 2 years (Required, must be able to explain benefits to patients)
Work Location: Remote
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