Jackson Hewitt Tax Service is hiring Customer Service Professionals now to secure staff for the busy upcoming tax season (December through April 2024).
We are seeking several full-time customer service agents/data entry professional for our tax offices.
Busy, but fun and friendly environment.
Qualifications:
* Some College, High School Diploma or equivalent experience
* Experience Preparing Individual income tax returns is nice but not necessary
* PTIN or ability to obtain PTIN provides advancement
* Experience in accounting, finance, bookkeeping or tax preparation helpful.
* Excellent Customer Service Skills a must.
* Ability to work in a fast-paced business environment
* Excellent verbal and written communication skills
* Experience with tax software a plus
* Review financial records
* Strength in posting appointments and communication with clients
* High level of confidentiality
* Strong attention to detail
Responsibilities:
* Market Jackson Hewitt Services to Walmart associates and customers
* Provides details to customers concerning appropriate company products and services.
* Follow up with customers for additional information, as necessary, to insure accurate completion of tax returns.
* Reviews all tax return forms for accuracy and completeness, scan all documents to file, records customer info on excel spreadsheet for drop offs.
* Resolves customer complaints, or refers situations to supervisor (as appropriate) for resolution.
* Assists with general office support such as filing, mailing, etc.
, when necessary exceed established goals.
* Performs other duties as required.
Appointments are already pre-booked for the 2024 tax season.
CSAs are scheduled to meet with clients in our office to collect income tax information.
This position offers a flexible schedule.
This position has the option to work days, evenings, weekends or variety of times, whichever is most convenient to you.
Work Remotely
* No
Job Type: Full-time
Pay: From $11.
00 per hour
Expected hours: No less than 40 per week
Benefits:
* Flexible schedule
Shift:
* 10 hour shift
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Ability to commute/relocate:
* Oklahoma City, OK 73115: Reliably commute or planning to relocate before starting work (Preferred)
Education:
* High school or equivalent (Required)
Experience:
* Customer support: 1 year (Preferred)
License/Certification:
* PTIN or can obtain one by 12/31 (Preferred)
Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
Work Location: In person
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