Customer Relations Manager - Kia

The primary responsibility of this position is responsible for delivering comprehensive product information to customers and provide superior customer service throughout the sales process to achieve CSI.
Core Responsibilities Responsibilities described in this section are fundamental to success in this position.
Follow up with customers after the sale and deliveries to ensure the customer is satisfied to positively impact customer loyalty.
Achieve customer satisfaction targets as assigned by management.
Provide and offer customers comprehensive product information throughout the sales process.
Assist sales associate on follow-up with current and future customers by the means outlined by management, such as floor time, phone ups, mail, and personal visits.
Eagerly engages customers in identifying issues, options, and desired outcomes.
Develops a clear picture of the needs and best options from the customer’s perspective.
Explain and demonstrate automobile features, applications, and benefits to customers on new cars and E-deliveries.
Introduce and maintain customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
Contacts all customers following the sale to ensure that their dealership experience was a good one and encourage survey submission.
Responsible for administering and completing survey invitation list.
Maintains incoming new unit’s log.
Represent the dealership(s) in a friendly, professional manner.
Assist with projects on an as needed basis.
Enforce safety precautions specific to work area.
Supervise the support staff including cashiers and receptionists.
Other responsibilities as assigned.
Minimum Qualifications The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.
Previous automotive sales or customer service experience High School Diploma or GED equivalent Valid driver’s license without restrictions that affect your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
Knowledge, Skills, and Abilities The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to effectively present information and respond to questions from groups of managers, team members, customers, and the public.
Excellent telephone skills and etiquette Excellent verbal and written communication skills Excellent interpersonal skills; able to work effectively with a wide range of individuals.
Strong organizational and time management skills Demonstrated resourcefulness and ability to take initiative in development and completion of people and projects.
Strong PC skills Consistently demonstrates the behaviors of servant leadership while prioritizing team member needs, acting as a trusted advisor, and fostering a culture of respect and empowerment.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
The physical demands of the job include the use of hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
The employee must regularly lift and/or move up to 25 lbs.
Specific vision abilities required by this job include close vision and distance vision.
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle.
Working Conditions The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.
While performing the duties of this job, the noise level in the work environment is usually moderate.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Travel Requirements The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to travel within or outside the area.
Travel for this position is infrequent.