$15 per hr >> depending on applicable experience
PLUS bonus plan
40 hr.
/ 5 day workweek.
Alternating schedules between 7am - 6pm Monday - Saturday
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Service Appointment Coordinator
Do you have outstanding communication skills, great phone skills, self-motivated and energetic? Stop wasting that talent! Showcase your talents for a company that recognizes and rewards you!
Job Responsibilities
Will contact prior service customers from provided lists
Upon contact you will verify and update other contact information
Will then review current service intervals needed on their vehicle
Will review prior previously declined services to add to upcoming appointment
Will review any open safety recalls to add to upcoming appointment
Will work with our rental car department for scheduling a Toyota Rental Car
Will record appointments inside dealership system
Will record contact responses and such in system
Will contact 75-100 customers per day
Work well in a team environment to provide customers a top level experience
Will answer inbound service phone calls for scheduling appts
Will answer inbound service status phone calls and direct to appropriate party
Skills/Qualifications
Easily absorb hands-on training
Ability to follow provided word tracks and instructions
Enjoy following standard processes vs a free-for-all, hap-hazard environment
Enjoy and are able to project a happy, joyful, and caring spirit through the phone .
.
.
Excellent telephone skills are a must!!!
Ability to instantly build rapport with clients
Friendly but professional demeanor
Excellent written and oral communication skills
Provide solution to customer objections in order to set the appointments
Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
Ability to follow instructions to perform tasks for the Fixed Operations Departments
Determination to effectively follow-up with customers
Job Requirements
High school diploma/GED
Basic computer skills
Must have valid driver's license
Compensation and Promotion Opportunities
Bonuses based on shown appointments
Bonuses based on specific operations performed on an appointment
Progress to Service Consultant, Service Drive Manager, Service Manager
Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training.
Our company maintains a strong policy of equal employment opportunity for all qualified employees.
We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
At Jim Norton Auto Group, we don’t like to toot our own horn, but lately, our hard-working professionals have earned so many awards, we have tended to brag a bit.
Our legacy of award-winning customer service has earned the prestigious Toyota President’s Award 14 times, DealerRater’s 2015 Dealer of the Year, Women’s Choice Award, Angie’s List Award, and many more.
It’s because of our staff’s willingness to serve our customers.
If you have this same commitment to quality and excellence, and you’re looking to be among the most respected, highest-compensated professionals in the industry, we’d like you to join our team
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