Customer Service Specialist

*Job Title: Customer Service Specialist* *Location: Metro Service Center* *Duration: 6 months* *Summary:* * Performs various customer service functions while communicating effectively to assist customers by telephone or direct contact and assists in other customer service functions as required.
* Responsible for decision quality and responding to customer inquiries, while resolving problems relating to services provided by the Company.
* Reflect situational adaptability and provide customer focus when receiving and processing customer inquiries for all areas o! of the Company's Customer Service.
*Primary Duties:* * Answers soft-phone (VOIP) customer calls * Data entry into the SAP system while interacting with customers over the phone * Research account details as needed to achieve first-call resolution * Data entry into additional supporting work systems as needed while interacting with customers on the phone * Clerical data entry into various business unit software for job requests, status checks, and updates * Outbound softphone calls to interact with customers while inputting data into various business unit software system * Respond to customer inquiries and resolve problems relating to products and services provided by the company * Input pertinent information regarding customers and customer problem resolution into a software management system *Requirements:* * High School Diploma/GED * 2 years related call center and/or customer service experience *Preferred Qualifications:* * Bi-lingual is a plus * Leadership experience is a plus *Knowledge, Skills, and Abilities:* * Ability to pass customer service assessment testing * Strong interpersonal skills and works well in a team environment * Ability to use a personal computer with MS Office Suite and other applications * Demonstrates good communication skills with the ability to analyze the needs of each customer and express knowledge in a clear and professional manner * Ability to adapt to changing situations and conditions * Excellent organizational skills and ability to handle multiple tasks * Ability to provide inbound residential! customer service while on a softphone and input data into business required customer relationship management software * Ability to answer a high volume of calls and/or emails daily * Time-management skills *Working Conditions:* * Long periods of sitting at a workstation using a computer, multi-line phone system, monitor, and keyboard * May spend extended periods speaking and listening to customers; must speak clearly * May work in an open office environment with normal levels of noise * May exert up to 20 lbs of force occasionally to move objects * May be allowed to work from home once certain criteria are met.
Job Type: Contract Pay: $11.
26 - $17.
00 per hour Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to Relocate: * Oklahoma City, OK: Relocate before starting work (Required) Work Location: In person