MAJOR RESPONSIBLITIES:
25%
Represent the HairClub brand: greet and engage members with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions.
Ensures a clean and orderly front desk and waiting rooms are kept.
25%
Manage front desk operations: call members and non-members prior to and after scheduled appointments, schedule all existing and new member appointments, enter accurate information in the client relationship management platform and/or point of sale system, follow company policies and procedures, and, if applicable, notify appropriate team member and document member follow-up needs in the pertinent database.
Ensures the cash drawer and daily transactions are properly accounted for and executes accurate and thorough daily closing procedures.
25%
Achieve financial KPI’s and targets: collect accounts receivable, execute membership renewals, obtain add-ons sales, obtain retail sales, perform other various fee management activities.
Assists in maintaining appropriate retail, laser and hair inventories
25%
Preserve lifetime members: educate members on products, memberships, and referral programs, manage memberships, ensure all members receive services and products they are entitled, and process renewals accurately and timely
Perform other reasonable duties as assigned
KEY MEASURES OF SUCCESS:
Assure center Scheduling is easy and convenient for members
Maintain complete member records
Meet Accounts Receivable Goal - under 3% of Preferred Client Revenue
Meet or Exceed all retail targets for position monthly
QUALIFICATIONS:
At least one (1) year previous guest service experience
Point of sale system and other business software experience
Efficient with all Microsoft programs
KEY COMPETENCIES:
Hyper-focused on exceptional member experience
Friendly congenial outgoing communication, empathetic communication
Able to reach and stimulate others while being aware and responsive to their needs and interests
Communicate professionally with all persons in the Company
Strong sense of service orientation, initiates cooperative contact with wide range of people
Utilize superior organizational and time management skills
Able to work under time constraints and pressure
Work independently and self-motivated
Professional image
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone.
We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace.
HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
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