Tier 3 Engineer

Tier 3 Engineer Updated 4.
17.
22 FLSA Classification: Exempt Company Profile: Starting as a typewriter company in Chickasha, OK in 1934 to everything that has followed since, Standley Systems is committed to supporting businesses with the technology tools and resources needed to grow and thrive in today’s fast-changing world.
As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Technology Services and Managed Services.
At Standley Systems we were born here, raised here and continue to grow here.
We are deeply invested in the health and well-being of our state and understand a strong business base is critical to maintaining a strong economy.
Standley means Oklahoma.
Oklahoma is more than our home base.
It is our home.
As we continue to work alongside our business clients to keep Oklahoma’s business wheels turning, we will continue to invest our time, resources, and talent to support community partners and cheer on countless organizations committed to making Oklahoma a great place to worship, live, work and play.
Position Profile: The Standley Systems Tier 3 Engineer will provide technical support for clients and team members with complex issues that require additional expertise.
This position will report directly to the IT Service Manager.
Requirements: Successfully prioritize service issues based on multiple competing objectives while multitasking Effectively communicate with team members & customers with excellent verbal and written communication skills Highly Organized, detail oriented and self-motivated with Strong customer relationship skills Willingness and commitment to ongoing learning and self-development Advanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches and Servers Excellent knowledge of PCs, Servers, MFPs, Email, VLANS, Wired and Wireless Networking, Storage and Backups Strong experience with Multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server Configuration Excellent experience deploying, managing, and troubleshooting network and server infrastructures.
Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement) Minimum of 5 years previous technical support related experience Good driving record, valid driver’s license, and proof of insurance Primary Responsibilities: Serve as third-level support for all users with the most complex problems, especially related to servers and networks.
Configure, install and Troubleshoot Servers, Networks & Applications Use advanced troubleshooting techniques to resolve complex problems using available tools Monitor and respond to alerts for customer equipment prior to customer becoming aware Courteously obtain and convey concise problem information for internal service personnel Solve problems in Windows & Mac platforms with equal proficiency Proactively maintain servers and networks Maintain in-depth knowledge of Standley Systems supported products and services Assist with Identifying available solutions to enhance and improve support delivered to customers Review and update Help Desk documentation as assigned Recommendations: MCPs, MCSA, CCENT & VCA strongly recommended MCSE, CCNA & VCP preferred 5+ years’ experience in IT support Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard Specific vision abilities required by this job include close vision requirements due to computer work Light to moderate lifting may be required Regular, predictable attendance is required Must be able to pass drug and alcohol screen.
Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
Tier 3 Engineer I have read this job description and I completely understand all my job duties and responsibilities.
I am able to perform the essential functions as outlined with or without reasonable accommodation.
I understand that this list is not all inclusive but subject to change by management.
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