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Posted : Sunday, July 07, 2024 03:48 PM
POSITION DESCRIPTION
Title: Mortgage Loan Servicer
Revised: 1/5/2024
Salary Grade: Non‐Exempt Reports To: AVP of Mortgage Servicing
Department: Mortgage # Supervised Staff: 0
Mobile Device Eligible: No Laptop Cell Phone
Maintains and monitors portfolio mortgage loans from closing through the expiration of the regulatory retention period.
Assists the AVP of Mortgage Servicing in overseeing the operations of the department.
Regular attendance in the work site.
Performs daily transactions and clerical tasks on the mortgage servicing data processing system.
Monitors and gathers items needed to complete loan files.
Assists members over the phone and in the office regarding the servicing of their mortgage loan.
Organizes and uploads closed loan file documents.
Maintains and monitors escrow accounts and performs escrow analysis.
Pays premiums for real estate taxes, mortgage insurance, hazard insurance, flood insurance, and other escrow items as needed.
Provides friendly, high quality and timely service to members.
Prepares mortgage release documents.
Processes mortgage credit disputes.
Aware of and incorporates any new servicing function as needed or required by regulation.
Participates in regular coaching and performance evaluations.
Assists the AVP of Mortgage Servicing in overseeing the mortgage loan funding’s and monthly reporting as needed.
Performs other duties as assigned.
Superior levels of service and attention provided to credit union members and mortgage department staff.
Activities, reports, training, and projects completed in a timely and detail‐oriented manner.
Activities are conducted in an efficient and generally error free manner.
Losses, errors, and risks are limited by adhering to all applicable policies and procedures.
Specialized or Technical Knowledge and Skills: The Mortgage Loan Servicer must possess the following knowledge and skills: Mathematics – Using mathematics to assist members or to solve problems.
Active Listening – Giving full attention to what other people are saying, taking time to understand points made, asking questions as appropriate, and not interrupting at inappropriate times.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Service Orientation – Actively looking for ways to help people.
Social Perceptiveness – Being aware of others reactions and understanding why they react as they do.
The ability to tell when something is wrong or is likely to go wrong.
Coordination – Adjusting actions in relation to others actions.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Speaking – The ability to communicate information and ideas in speaking so others will understand.
Near Vision – The ability to see details at close range (within a few feet of the observer).
Computer – Ability to enter data using a computer.
Time Management – Managing one’s own time and the time of others.
Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Must be bondable.
High School Diploma or the equivalent.
Degree from accredited university or college and/or previous mortgage experience desired.
Proficiency in both English and Spanish is preferred, but not required.
Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.
Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU’s core values.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
Job Specific Competencies: The position requires a well‐rounded and level‐headed individual who is able to maintain composure in a variety of situations.
The following stand out among a long list of behavioral competencies for this position: Leadership: Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.
Managing for Results: Sets challenging and productive expectations for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
Managing Performance: Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to see details at a close range.
The employee may be required to occasionally lift and/or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The worker is not substantially exposed to adverse environmental conditions.
The noise level in the work environment is usually moderate.
____________________________________________ ____________________ Mortgage Loan Servicer Date ____________________________________________ ____________________ Supervisor Signature Date
Assists the AVP of Mortgage Servicing in overseeing the operations of the department.
Regular attendance in the work site.
Performs daily transactions and clerical tasks on the mortgage servicing data processing system.
Monitors and gathers items needed to complete loan files.
Assists members over the phone and in the office regarding the servicing of their mortgage loan.
Organizes and uploads closed loan file documents.
Maintains and monitors escrow accounts and performs escrow analysis.
Pays premiums for real estate taxes, mortgage insurance, hazard insurance, flood insurance, and other escrow items as needed.
Provides friendly, high quality and timely service to members.
Prepares mortgage release documents.
Processes mortgage credit disputes.
Aware of and incorporates any new servicing function as needed or required by regulation.
Participates in regular coaching and performance evaluations.
Assists the AVP of Mortgage Servicing in overseeing the mortgage loan funding’s and monthly reporting as needed.
Performs other duties as assigned.
Superior levels of service and attention provided to credit union members and mortgage department staff.
Activities, reports, training, and projects completed in a timely and detail‐oriented manner.
Activities are conducted in an efficient and generally error free manner.
Losses, errors, and risks are limited by adhering to all applicable policies and procedures.
Specialized or Technical Knowledge and Skills: The Mortgage Loan Servicer must possess the following knowledge and skills: Mathematics – Using mathematics to assist members or to solve problems.
Active Listening – Giving full attention to what other people are saying, taking time to understand points made, asking questions as appropriate, and not interrupting at inappropriate times.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Service Orientation – Actively looking for ways to help people.
Social Perceptiveness – Being aware of others reactions and understanding why they react as they do.
The ability to tell when something is wrong or is likely to go wrong.
Coordination – Adjusting actions in relation to others actions.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Speaking – The ability to communicate information and ideas in speaking so others will understand.
Near Vision – The ability to see details at close range (within a few feet of the observer).
Computer – Ability to enter data using a computer.
Time Management – Managing one’s own time and the time of others.
Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Must be bondable.
High School Diploma or the equivalent.
Degree from accredited university or college and/or previous mortgage experience desired.
Proficiency in both English and Spanish is preferred, but not required.
Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.
Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU’s core values.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
Job Specific Competencies: The position requires a well‐rounded and level‐headed individual who is able to maintain composure in a variety of situations.
The following stand out among a long list of behavioral competencies for this position: Leadership: Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.
Managing for Results: Sets challenging and productive expectations for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
Managing Performance: Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to see details at a close range.
The employee may be required to occasionally lift and/or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The worker is not substantially exposed to adverse environmental conditions.
The noise level in the work environment is usually moderate.
____________________________________________ ____________________ Mortgage Loan Servicer Date ____________________________________________ ____________________ Supervisor Signature Date
• Phone : NA
• Location : Oklahoma City, OK
• Post ID: 9051410323
